GDPR POLICY / privacy notice 

Please be assured that LemonWedge Film Club and Lemon Film Academy takes the issue of your personal information extremely seriously. 

 

We do not pass any details to any third parties.

 

Below we have laid out what information we collect when you sign up to the website and our policy for keeping your data safe complies with the Data Protection Act 1998 and the new General Data Protection Regulation (GDPR).

 

What data do we collect? 

 

1.  An email address for the adult contact acting as guardian for the child.

2. The child’s name, age, and on their request their own email address.

3. On sign up we also collect banking details for the subscription, held on a secure encripted server via our host www.wix.com.

4.  IP address (automatically collected via Wix the website provider)

5.  Operating system (automatically collected via Wix the website provider)

6.  Information when interacting with us on social media sites / entering competitions 

7.  Purchase history of our services. 

8.  Your password.

 

How do we collect your information?

 

When you conduct a transaction on our website, or fill out the inital contact form as part of the process, we collect personal information you give us such as your name, address and email address. 

 

If a member fills in the form we will keep your details virtually for 24 months, just in case a member wishes to return, and will be kept as a club mailing list unless we are contacted directly for removal (which you can do at any time) : contact@lemonwedgefilm.com

How is it stored?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

For more information on Wix.com please visit 

https://support.wix.com/en/article/about-ssl-and-https

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we contact our members?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Why do we need the information?

  1. As a website used by children we need to monitor who is using the site for safeguarding all our members.  Keeping an internal record to track members past and present is of high importance  in safety online. 

  2. In order to keep developing our products and services, knowing why and how the site is being used is very important.

  3. Keeping members informed of changes and developments via email. 

  4. Marketing our promotions, products and services.

5. To offer technical support to provide and operate the services 

6.  To comply with any applicable laws and regulations.

 

Giving Consent to store your personal information

When the initial new member form is activated on the site, we collect the email address and take it as consent to communicate back. 

Cookies and IP information

When the site is visited Wix our website provider collects data such as device, location, time and frequency which is made available to LemonWedge Film Club team for performance purposes and is useful in improving the accessibility and the way you use the service we provide.  This is collected via the cookies and controlled by the settings on your device.  During a session it will track which pages are visited.

Subject Access Request 

You can make a Subject Access Request any time in writing please email us at 

contact@lemonwedgefilm.com

Right to Erasure

We give each individual the right to erasure of any information held on them online and our processes has been organised so that, as far as possible, it is as easy for a child to get their personal data erased as it was for them to provide it in the first place as advised under Artcile 7 (3) of the GDPR.   Members online have the capability to remove or change their own generate profile and photos at anytime.

You can request permanent deletion of all your data in writing any time. Our customer's data will be deleted within 48 hours of submitting the request, please email 

contact@lemonwedgefilm.com

 

Policy Changes

LemonWedge Film Club Ltd will endevour to make amendments to our privacy policy when it is necessary and to be in line with English laws. We reserve the right to modify this privacy policy at any time, so please review it frequently. All changes will be available to site visitors on the website, when you use the website it is deemed that you have accepted the change in terms laid out in this document.  Should you have any issues with the changes please do email us : contact@lemonwedgefilm.com

We will treat your information with respect.

We do not profile children or make automated decisions about them.